I still get quite surprised about how people within the industry still confuse the two terms: average vs marginal cost per acquisition (CPA).
I remember once I was renewing my drivers license at the local DMV office in Buenos Aires. While attending the mandatory class, the person teaching the class asked us this question: What is the speed limit in a city avenue? Everyone answered simultaneously “60 Km/h”, we were quite confident on our response only to be reprimanded by the DMV teacher that our answer was incomplete. He corrected us saying that the correct response was “30 Km/h as a lower limit and 60Km/h as the upper limit”. That response stuck with me regarding how sometimes one metric by itself might give an incomplete picture of a particular situation.
I believe the same happens relating to CPA, a more complete understanding of how your paid channels are performing involves knowing both average CPA AND marginal CPA.
Calculating Marginal CPA
The average CPA is pretty straightforward, it is the total cost divided by the total amount of paid conversions. An easy way to muddy this metric is to not only use paid conversions but use total conversions (including free/organic).
Ok, so how about marginal CPA? The first key insight of marginal CPA is that it is not a constant. Marginal CPA depends on the amount of conversion one takes as a starting point. The marginal cost for the 100th conversion is not the same as the marginal cost of the 500th conversion. If the sorting of the conversions has been done right (less expensive first), what you will see is that marginal costs is always incremental.
The graph below tries to show both concepts(1). If one were to grab and adwords account and detail the information by grouping the data by keyword adding total cost and total conversions for each keyword. Later ordering the keywords from least expensive to most expensive.
The X-axis shows the accumulated amount of conversions while the Y-Axis tracks the accumulated investment.
In the above example activating only a subset of the keywords, the least expensive keywords to achieve 4000 conversions. One would have to activate 887 keywords for a total of 4012 conversions at a total cost of $31,374. Making the average CPA $7.82.
However the marginal CPA at 4000 conversions is calculated differently. Taking two very close data points we get:
Point A: 3991 conversions, total investment $31,090
Point A’: 4012 conversions, total investment $31,374
In this example and at this specific point marginal CPA is close to double of what the average CPA is. Another benefit of this graph setup is that the slope of the curve corresponds to the marginal CPA.
I usually consider marginal CPA to be a more important metric than average CPA. It is a good indicator that shows how scalable are you current SEM efforts. In the case of selling ad inventory do consider that the real BATNA (best alternative to negotiated agreement) of the buyer is the marginal CPA and not the average..
Building the graph
Extract and adwords report by keyword export it to an excel. There divide cost by conversions for each keyword (CPA), then sort this column in ascending order. In the same file add two new columns: 1) accumulated conversions: the first row should have the number of conversions of first keyword (KW) , the second row should have conversions of second KW plus the accumulated conversions of the previous row. 2) accumulated cost: same concept of the previous column but instead of accumulating conversion, add total cost invested in each KW. After processing these columns, the last row should show total amount of conversions for the account and total cost.
Once you have this data calculated, select the cells of these two columns and generate a scatter plot where the Y-axis is cost and X-axis amount of conversions. Your plot should like something like the graph shown above.
1.The adwords data was taken from an account in the auto industry in Argentina, the absolute values were modifired for conconfidentialpurposes